Thank you very much for your recent purchase from Northern Health Products.
If for any reason you are not satisfied with the product(s) you have purchased, you can return unopened bottles to us for a full* product refund. Shipping charges are non-refundable.
Our Return and Refund Policy
Our Promise
- We accept returns on all unopened items within 30 days from the purchase date.
- We will refund the entire purchase price of the order (minus shipping)*.
Please Note
- Without a return authorization we can not refund your purchase.
- If you received free shipping, the original cost of the shipping service will be deducted from your refund.
- Once return authorization is issued, your package must be post marked within 5 days to have the items returned promptly.
- Refunds can only be issued for unopened items and if they are received in good condition.
- You will be responsible for paying for your own shipping costs for returning your item.
- If you require a prepaid return label, one can be made available to you however the cost of return shipping will be deducted from your refund.
Should you wish to return any items, you must Contact Us (via the contact form) prior to sending it back to receive a return authorization and the proper return address. Items returned without authorization may become lost or delay the refunding process.
Please note that it may take some time to process your return. Your credit should be finalized 5-10 business days after we receive your returned item to our warehouse.
Please be aware that opened or damaged items can not be returned. If there are special circumstances regarding the return or refund of your order, please Contact Us. We value your business and will do everything we can to keep you happy.
Regarding allergies, please let us know PRIOR to ordering if you have strong allergies to any particular products that are commonly used. We cannot refund or accept partially used bottles.
Northern Health Products can not be held responsible for your package once it’s been marked delivered. If you believe your order may be misdelivered or stolen, please request Signature Confirmation prior to the order being shipped (please place your request in the order “Notes” prior to submitting your payment information).
We kindly ask you to inform us as soon as possible if you are going to refuse your order, send it back, or if it’s been marked “Return to Sender” for any other reason. Refunds for packages returned without authorization or notification may delay any refunds or be denied.
Please be aware that if you move and do not inform us prior to your package being shipped, we are not responsible for retrieving it. We will assist you in whatever way we can but there is no guarantee we can get it back or have the address changed prior to it being delivered. Unfortunately refunds are not available for packages shipped to your old address. Please let us know if there is a chance that you are moving PRIOR to the package leaving our facility.
Need More Help?
Please Contact Us.
* Under most circumstances and/or situations. Northern Health Products reserves the right to deny returns or require a lab fee to be deducted from your refund. You will be notified prior to returning if there are any conditions for your return. *
The information contained here may change without notice.