Please be aware that we are an internet-based company and do not have a large dedicated team to manage high volumes of calls or emails, but You Are Important To Us!
Order Online or by Calling 347-480-1188
Calls for order updates or inquiries may be responded via email. Please check your email if you do not get a call back.
Hours of Operation
(please note we are closed on all national holidays)
Monday – Friday
9AM – 5PM EST
Updated October 14, 2025
A recent system update temporarily affected both our order and communication software. Some customer messages were not received during this time, and a few orders did not transfer correctly to our shipping system.
The issue has been resolved, communication has been fully restored, all affected orders have been identified and are being processed immediately. We’ve already begun responding to any missed messages and sincerely apologize for the inconvenience.
Our support team is implementing safeguards to prevent this from happening again. We expect all tracking and order updates to appear in customer accounts within the next 48 hours. Thank you for your patience and understanding.
We respond to ALL emails so please check your Spam/Bulk folder if you don’t believe we’ve responded.