Frequently Asked Questions
General Questions
- Is my personal information safe?
Yes! Our website is secured using the latest technology and SSL encryption. We are also PCI Compliant! Northern Health Products does NOT sell your information or add you to email lists. The only emails you will receive from us are purchase confirmations and tracking numbers. We may also contact you if there is an issue, but this is very rare. We respect your privacy! It’s also important to note that your credit card information is NOT visible to us. We can only see what type of card you use and the last 4 digits. - Can I return my order?
We accept returns on all unopened items within 30 days from the purchase date. Please visit our Return Policy for more information. - My credit card keeps getting declined, what now?
Please Contact Us. Unfortunately this does happen sometimes because the information you provided doesn’t match exactly what your credit card company has on file. It can be something as simple as an abbreviation or a mistake on the credit card company’s side. Most of the time we are able to manually enter your information and fix this issue so please contact us and we will be more than happy to assist you. - How do I know I’ll get what I ordered? I’ve been burned before!
We have been in business for over 15 years, longer than any of our competitors. This is only possible because we have gone to great lengths to ensure our customers are happy and get what they ordered. Unlike our competitors that have come and gone, we answer our phones, talk to our valued customers, and will try to assist you in whatever way possible. - Do you offer discounts?
Yes we offer discounts for large orders. Please feel free to Contact Us if you plan on placing a bulk order (10 bottles or more of any size). - What are the ingredients in your products?
We list the ingredients and amounts in the description section for every product. If you require additional information, please feel free to Contact Us. - How do I know what I ordered is real?
As previously mentioned, we have been in business for over 15 years. This would not have been possible if we were using fake or lesser quality ingredients. All of our products are made in North America in a cGMP Certified Laboratory, using ingredients that must first pass several quality tests to ensure the highest quality. Many of our competitors use inferior ingredients, poor quality control, and are produced in countries with weak manufacturing standards. - Do you provide usage recommendations?
Yes, while we prefer you to first speak with your physician, you many contact us (call or email) for additional information on commonly used protocols. - How do your products compare to your competitors?
We use nothing but the highest quality ingredients in our products. We also ensure our product is always fresh by constantly manufacturing new batches. Please beware of websites claiming to compare our products with other companies. Many/most of them have been created by our competitors and a few of them are paid websites. - I have ALLERGIES! Should I take your product?
Please inform us of any allergies that are commonly used in products PRIOR to placing your order. It is incredibly rare to hear anyone having an issue with any of our products but once a bottle has been opened, we are unable to receive it back or issue refunds for it. Please Contact Us first.
Shipping Question
- Do you ship to my country?
Most likely, yes! We ship to almost every country. Please click to visit the USPS International Mail Service Suspensions list. Also, if your country is listed in the drop down menu during checkout, chances are we ship to your country. If your country is not listed in our dropdown options, please let us know and we will see what options we have. If you have any questions, please Contact Us prior to shipping. - Is my order insured?
First Class (international and domestic) packages do NOT have insurance. If you live in an area where your package is at risk of theft or damage, please Contact Us to discuss what options are available. - My order is missing, what now?
Please Contact Us as soon as possible. Unfortunately there is nothing we can do if you wait weeks or months to report your package missing. You may also want to check with other family members first to make sure it wasn’t brought in without your knowledge (we see this several times every year). - My order is late, what now?
Please Contact Us to see what options are available. The vast majority of the time missing or delayed packages show up again. We will work with you and the postal carrier to resolve any issues that may happen. - I accidentally entered incorrect shipping information, what now?
Please Contact Us as quickly as possible, preferably by phone. If the order hasn’t been shipped yet, we can change the information. If the order has already been shipped, we may have options available to intercept the package or ship a replacement. - I’ve placed my order, when will I receive it?
Orders are shipped with 24 hours, Monday to Saturday (except US holidays) from Georgia, USA. Domestic orders are shipped via USPS and international orders are either USPS or UPS. The amount of time it takes to receive depends on what type of shipping you selected when checking out and where you live. When checking out, the shipping options listed will give you an estimate of how long it should take to receive your order. Please note that we can not guarantee delivery dates or times. Once we hand your package over using the shipping method you requested, it is out of our hands and we are completely at the mercy of the postal system and customs offices (if applicable). Please Contact Us if you have any questions. - Can I request UPS instead of USPS?
Yes! Please Contact Us with your special request prior to placing your order. - My package is taking a really long time going through customs, what can we do?
It is very rare for a package to take more than 24-48 hours to clear customs but it can happen. Every effort is made to ensure a quick and easy passing through the various customs offices that it goes through however US Customs and Boarder Protection reserves the right to hold packages until clearance is granted. Most customs offices in other countries have similar policies. Unfortunately once a package enters this process, there is nothing that can be done to affect it in any way. - Will my order be delayed due to holidays?
It is possible. Please see the USPS Holiday and Event Schedule for possible delay dates. - What is your Domestic Shipping Policy?
Please visit our Domestic Shipping Policy for updated information. - What is your International Shipping Policy?
Please visit our International Shipping Policy for updated information. - I am moving, can I change my address?
Yes, if your package hasn’t shipped then we are more than happy to assist in changing your address. Please call us right away to ensure we are able to change it in time before our shipper sends your package. - I already moved, can I change my address?
If the package hasn’t left our facility, yes. Unfortunately if you moved and didn’t inform us prior to your package going out, you will be responsible for retrieving it. We are more than happy to assist in whatever way we can however if your package is delivered to the wrong address, it will be your responsibility to contact the new homeowners/renters. We are unable to issue refunds for orders delivered to the wrong address. Please visit our Return Policy for more information on refunds. - I returned my order but changed my mind, can I have it back?
Yes! We are always happy to return your order to you however we will have to charge you for shipping again (domestic standard rates; First Class $4.99, Priority $9.99, Courier/Express $50). Please let us know as soon as possible, preferably before we process your return.
Billing Questions
- I returned my order, when will I get my refund?
Refunds are issued within 3-4 days after safely receiving the product back at our warehouse. Please visit our Return Policy for more information. - I returned my order but didn’t inform you ahead of time. Where is my refund?
If you returned your order but didn’t inform us ahead of time, your refund may be denied. Please see our Return Policy for more information on refunds. - I found a charge from Northern Health Products but don’t recognize the charge.
Believe it or not but this has happened but is easily resolved. If you see Northern Health Products on your credit card statement but do not recognize the name, that’s fine, please Contact Us and we will look up your order. - I disputed your charge because I didn’t recognize the name, but I do now.
This has happened a few times as well but is easily resolved. Please contact your credit card company as soon as possible and close the dispute. We have a very small window to appeal disputes and they take a significant amount of time to prepare. We would also appreciate it if you Contacted Us as well so we know that you’re working with us on this issue. - I disputed your charge <for whatever reason>.
If you’ve contacted your credit card company and disputed one of our charges, please Contact Us as soon as possible so we can resolve the issue directly with you. Chargebacks are incredibly harmful to small companies and usually have a $50 penalty attached to them. Resolving the issues ourselves avoids this negative action and removes the penalty. We are always willing to work with you to resolve whatever issues you have.
Disclaimer
By ordering from Northern Health Products, you are agreeing to the above policies and terms. Northern Health Products reserves the right to change these policies at any time. We also retain the right to refuse service to any customer at our sole discretion.